One of the most satisfying things I’ve done in a while was to call Bell Canada and cancel my home phone line forever. The reason I cancelled it was that I got a great rate plan for my mobile phone and no longer need the land line. I decided I was going this route back in the spring and since then have been tracking my home phone calls. More than 75% of them were unwanted telemarketers, breaking the “do not call” list law here in Canada. So what’s the point in paying $45 a month so strangers can solicit me by phone? When I called to cancel they were very disappointed. I’d been with them pretty much most of my life with the same phone number. Now here’s the rub: Since about the early ’90s they have been literally ripping me and you and anyone else with a land line off for like $40. a year. How? They charge a small additional fee for having a touch tone phone. That shit might have washed for the first five years after rotary phones were made obsolete back in the early ’80s, but after that it was nothing but stealing, as far as I’m concerned.
So here’s how the call to Bell went. “Yes, Bell, I notice there’s this $4. charge on my bill for touch tone services, yet rotary phones have been obsolete for decades, so please remove this from my bill, thanks.”
“Oh I’m afraid we can’t do that.”
“Sure you can, you’re Bell. You can do whatever you want.”
“Not in this case, I’m afraid. I’m sorry.”
“No worries. Just cancel my land line, then.”
“Huh!? You’re not going to cancel over something so small, are you?”
“Sure I am.”
“Well maybe we can give you a discount on another area of your bill.”
“Sorry, I’m afraid that won’t be good enough. Not only do I want this fee removed but I want it retroactive to the last century. So basically, I want a credit of a few hundred bucks on my bill before I’ll reconsider dropping my land line.”
“Oh there’s no way we can do that.”
“Then see ya!” 🙂
It was very satisfying indeed. You’d think with all the competition out there Bell Canada would start rethinking their policy of stealing money out of the pockets of their land line customers. I guess not yet, but they will. And by then it will be too late.